Domestic Shipping

 

Open House offers delivery within Australia via Australia Post and can be traced using the online tracking service http://auspost.com.au/track/

 

FREE standard post to any address in Australia for orders over $100 - automatically applied at checkout 

Standard Post: $10 - tracking available

 

Express Post: $14 - tracking available

 

Express Post usually guarantees a next business day delivery for all metropolitan areas in Australia. For regional areas, express delivery will take between 2-3 business days. 

 

Delivery to SA, WA, NT, TAS and regional areas may take between 4-8 days.

Any interruptions from Australia Post, at this time, is out of our control and we apologise in advance. 

International shipping

We ship to most International destinations, if your country is not listed please email openhousewestend@gmail.com and we will arrange shipping cost asap.

UK&IRE $35 / USA&CAN $30 / NZ $20 / CHN $25 / JAP $25 / ITA $40 / GER $40 / IND $30.

 

Delivery takes between 10-12 working days.

Shipping is via Australia Post Registered International.

 

If you have any questions about shipping, please feel free to contact us 

 

Please note our prices are not inclusive of any taxation or customs charges upon entry to your country. You will be liable for any of these extra charges. Please refer to your country's government website for more information.

 

For international orders purchased with a credit card, a security check will take place to verify your order which may delay the dispatch of the order. Please check your emails for details if this applies to you.

Unfortunately due to a number of fraudulent orders, Open House reserves the right to request identification material from international orders, or where a credit card origin is not that of the destination country. This may include a scan of your Drivers Licence, Passport and the Credit Card used for the transaction, we appreciate your cooperation.

 

Layby option available

Email a request to openhousewestend@gmail.com 

Further Information

 

We endeavour to post orders on the same or following day.  You'll receive an email with your tracking number once posted.

 

Sometimes parcels go missing Australia Post. It is something completely out of our control and we do not accept responsibility for lost or stolen parcels once they leave our premise. Ownership and risk of damage to the goods are passed onto the customer upon delivery at the specified delivery address. 

 

 

In-Store Pick Up

 

We offer a free in-store pick-up option. 

 

Please email openhousewestend@gmail.com for our current opening hours - these are changeable due to Covid 19.

Stock

 

Please note that our online store shares stock with our retail store so on rare occasions we may not be able to fulfil your online order.

 

In this instance, you will be contacted and issued with a refund.

 

Returns and Exchanges

 

Online Return Policy

 

Returns, refunds, exchanges and credit notes for full priced online purchases will be gladly accepted where:

 

The goods have not been worn, altered, or washed and are in a saleable condition

•  The goods have all original tags attached

•  The goods are returned within the time frame stated below

To return an item, please contact openhousewestend@gmail.com to arrange.

 

Conditions

 

Your return must be posted strictly within 7 days of the date of delivery. This includes faulty items.

Your return must include your RA number on the parcel.

Returns and exchanges must be posted back at the customer’s expense, return postage is non-refundable.

Open House cannot take responsibility for lost or damaged returns. We recommend using a traceable form of shipping.

For faulty items, a refund or replacement will be given and return postage will be refunded upon inspection of the item.

For hygiene reasons, we do not offer returns for pierced jewellery, intimates or hats.

Items purchased on sale or during a promotion are final sale.

Returns may take up to 14 days to be processed.

Open House reserves the right to refuse a return if the above criteria are not met.

 

Refunds

 

If you are requesting a refund, we will credit the nominated bank account you used to make the original payment, via the online gateway. Please note that refunds do not include postage cost. The item/s price will be refunded only. 

 

In-Store Policy

 

Please choose carefully as we do not refund for change of mind.

Refunds are only issued for faulty items, upon inspection by the brand.

Exchange or credit note will be issued no later than 14 days of purchase. 

The item must not be worn and include original tags and packaging.

Earrings & intimates are non-returnable items due to hygiene regulations.

Proof of purchase must be presented.

All sales are final on discounted sale items.

In-store lay-by term is four weeks.

Deposits and further payments are non-refundable if a lay-by is cancelled or not collected within the timeframe specified.

Questions

If we haven't answered your questions above, feel free to email us at openhousewestend@gmail.com

73 Vulture St, West End Q 4101

openhousewestend@gmail.com

0405 456 552

  • Open House